Heather Cook Skelton
Attorney at Law

BCBSNC has announced a new policy offering physician practices and others the option to collect an estimated amount of the member’s out-of-pocket expense at the time of service. The new policy requires an established policy, member notification, a method for estimating the contracted amount, and provisions regarding refunds.The current BCBSNC policy is to collect $50 at the time of service.

Physician practices and the North Carolina Medical Society have been advocating for increased payments at the time of service due to the increasing levels of accounts receivables due in part to HSA and HRA products.